Last updated: July 15, 2026
1. General Policy
Because ScalePro Digital LLC provides professional services, strategy work, digital resources and training that may begin immediately after purchase or engagement, all sales are final unless a written proposal, checkout page, invoice or service agreement states otherwise.
2. Consulting and Implementation Services
Fees for consulting, audits, strategy sessions, CRM implementation, funnel review, lead management systems and custom business work are generally non-refundable once the work has started, time has been reserved or project resources have been allocated.
3. Digital Products and Training Materials
Digital downloads, templates, frameworks, recordings, courses and training materials are non-refundable once access has been provided, unless required by applicable law or specifically promised in writing.
4. Workshops and Scheduled Sessions
If you need to reschedule a session, contact us as soon as possible. Missed appointments, late cancellations or no-shows may be treated as delivered. Rescheduling is subject to availability and the terms agreed at booking.
5. Duplicate or Erroneous Charges
If you believe you were charged twice or billed incorrectly, contact info@scaleprodigitalsolutions.com with the payment date, amount and transaction reference. Valid billing errors will be reviewed and corrected.
6. How to Request Review
Refund or billing review requests must be sent to info@scaleprodigitalsolutions.com. Include your name, email, invoice or order reference, purchase date and reason for the request. Submission of a request does not guarantee approval.
7. Chargebacks
Please contact us before initiating a chargeback so we can investigate and attempt to resolve the issue. We reserve the right to suspend access to services or materials during chargeback disputes.